Remote support connections had accumulated over time across several sites, with limited evidence of account ownership, logging, approval, and separation from wider OT assets.
Fictionalised example
Case Study: Secure Remote Access Review
Example scenario showing review of remote engineering and vendor access routes into industrial control environments.
Example scenarioRemote accessVendor support
Placeholder
Client type
Examples on this website are fictionalised or anonymised to show typical problem types without identifying real clients, real sites, real drawings, or real project details.
Distributed industrial operator
Challenge
Assessment and response
Risks identified
- unclear remote access paths
- shared support accounts
- limited monitoring evidence
- inconsistent approval and disablement processes
Meridian approach
- mapped remote access routes
- reviewed user and supplier access models
- identified high-risk access pathways
- recommended controlled access and evidence improvements
Deliverables
- remote access review report
- access pathway register
- control improvement plan
- residual risk summary
- operational guidance notes
Outcome
The operator received a practical plan to improve remote access governance while preserving supportability for operational systems.
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